CUSTOMER SERVICE SURVEY QUESTIONNAIRE
Bakgoni.com
DOCUMENT TYPE: QUALITY MANAGEMENT SYSTEM (CLAUSE 8.6.2)
DOCUMENT NUMBER: BGE-QD-67 REVISION: 2 EFFECTIVE DATE: 03-02-2023
COMPILER: Mr. Sizwe Ngwabe APPROVER: Mr. Pieter Botha
Bakgoni.com
SOP – CUSTOMER SERVICE SURVEY QUESTIONAIRE
PURPOSE STATEMENT
This document was generated to seek feedback, both negative and positive, on the service that
Bakgoni Geotechnical Engineering (Pty) Ltd provides, to its customers on an ongoing basis.
RESPONSIBILITY
Appointed client Liaison & Quality Manager (Ms Thembi Gopo).
PROCEDURE
Bakgoni project/job number: Number allocated for the sevice/s redered.
Customer/Company Name: The client’s name who filled out this survey & or answered the questions.
Contact Date: The day of the year in which this survey was answered or completed.
Contact Person: The client representative who participated in the completion of this survey.
Summary of discussion: Kindly completed in order to share your feedback on experience/s & or complaint/s raised.
Rating of Service: indicate with a “Circle” a rating of your experience.
Suggestion for improvement: Kindly share what you think would add to a better customer experience.
Date/Time: The day and time of the year that this survey was completed.
Completed by: Name and contact of the person who filled in this online form.