Customer Feedback
YOUR FEEDBACK MATTERS.
We value your feedback and use it to support continual improvement in the service provided by Bakgoni Geotechnical Engineering (Pty) Ltd.
CUSTOMER SERVICE SURVEY
SOP – CUSTOMER SERVICE SURVEY QUESTIONNAIRE
PURPOSE STATEMENT
This document was generated to solicit feedback, both positive and negative, on the service that Bakgoni Geotechnical Engineering (Pty) Ltd provides to its customers on an ongoing basis.
RESPONSIBILITY
Appointed Client Liaison & Quality Manager (Ms Thembi Gopo).
PROCEDURE
Bakgoni project/job number: Number allocated for the service/s rendered.
Customer/Company Name: The name of the client who completed this survey and/or answered the questions.
Contact Date: The date on which this survey was answered or completed.
Contact Person: The client representative who participated in the completion of this survey.
Summary of discussion: Kindly complete this section to share your feedback on experience/s & or complaint/s raised.
Rating of Service: Indicate your rating by circling the appropriate response.
SUGGESTION FOR IMPROVEMENT
Kindly share what you think would improve the customer experience.